SERVICE BENEFITS FOR SMALL BUSINESS SEGMENT AND THINKPAD EDGE AND THINKCENTRE EDGE
Warranty Extension: Protection against unexpected repair or replacement costs.
Onsite/In-Home Service: Repair services delivered quickly and conveniently at your place of business or home.
Accidental Damage Protection: Protection against accidents and spills. Lenovo will repair or replace your damaged PC at no additional cost to you.
Keep Your Drive: Retain your hard drive and data in the unlikely event of drive failure.
Onsite: All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo PC. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved.
This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day.
*Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.
KYD: Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.