FREQUENTLY ASKED QUESTIONS
Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:
Tax Exempt Orders
Customers may place tax-exempt orders by phone only.
Shipping and Delivery
Lenovo uses UPS as its standard carrier for all deliveries. UPS policy requires a signature for delivery to be made. Get free standard shipping on almost all products purchased on Lenovo.com. Standard delivery orders generally arrive 4-5 days after your estimated ship date.
Returns and Refunds
Lenovo will accept the return or exchange of any product in its original package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.
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