When you use technology for your most important operations, you need to feel confident that when problems occur someone will work to correct them promptly. And you need a services provider who will stand by its hardware by providing the coverage you need, when you need it.
With a Lenovo Warranty Service Upgrade ThinkPlus, you can upgrade the service included with your hardware's original warranty. We're here when you need us, 24 hours a day, every day. If we can't fix your problem over the phone, we'll schedule repair services, send a replacement for a failing component, or perform an equipment exchange according to your level of service coverage. In each case, coverage for parts and labor is included.
Warranty Service Upgrades can be purchased along with the hardware product or at any time during the initial base warranty period. The service period begins with the equipment date of purchase. Service is only available for non-refurbished machines released and purchased in the United States.
All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo PC. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved.
This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day.
*Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.