Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 9x5 service window: Ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4hours) is counted during service window (9x5, Mondays till Fridays from 8 am to 5 pm excluding public and national holidays). For example, if customer with 4hr 9x5 service reports an incident at 3:00 pm on Friday, Lenovo technician should arrive at customer’s location at 10:00 am on the following Monday morning.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.