Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
Our new post warranty services are available in one year increments and can be added to any base warranty. All service levels are available: next business day onsite, 9x5x4, and 24x7 response time windows.
8hr onsite response time in 24x7 service window: Customers can receive around the clock response times in an eight hour window, ensuring business critical issues are addressed rapidly but at an excellent value price point. Service coverage window is 24-hour, seven days per week. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 8 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 11:00 a.m., the same day, Saturday morning.