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Check my warranty
Services and repairs
For online support visit: lenovo.com/think/support/us/
Personal computers and all other hardware:
Hardware support must be placed as a service call through Service at 1-800-IBM-SERV (426-7378), and may be billable depending on the nature of the call. Please have your system's model number available so that your call can be directed to the most appropriate technical specialist. The model number is printed on your system near the system's serial number - here's an example: 2645-9ZU.
Return products
Lenovo will accept the return or exchange of a product in its original, sealed package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded programs installed by Lenovo. For service and warranty issues, contact warranty support at 1 800 426 7378. For inquiries relating to third party (non Lenovo) products, contact the third party directly.
To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the product and all accessories in the unopened original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Incomplete returns will not be accepted for any reason. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA. Please allow 8-10 business days after the item is returned for the processing of your credit.
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