Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our award-winning service experience can optimize the productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
PTS: Lenovo's Priority Technical Support makes your priority our priority. 24x7 priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution.
Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities.
Priority Technical Support Features:
- • Priority call routing
- • 24x7 local language tech-to-tech support
- • Escalation management
- • Electronic call tracking and third party software support
*Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.
KYD: Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.