5Y Priority Support

Deelnummer:  5WS0D81165

Webprijs:
€ 72,60

Verzending over 7 dagen

Overview

Overview

Lenovo heeft een uitgebreid aanbod waardevolle ondersteuningsservices tijdens de volledige levensduur van uw Lenovo-producten, vanaf de aanschaf tot het moment dat u ze opruimt. Onze ervaring op het gebied van service kan de productiviteit en de tevredenheid van gebruikers vergroten door minder downtime, zodat u of uw IT-personeel zich kunnen concentreren op essentiële zaken.

 

All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.

 

Lenovo’s Priority Technical Support makes your priority our priority. 24x7 priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, 24x7 local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.

 

Tech specs

Tech specs

Deelnummer:
5WS0D81165
Warranty Period
5YR
Warranty Type
PRI
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