5-yr Onsite 24x7 Response w/ 4-hr Parts Kit Premium (PX12 Rack)
Part number: 5WS0G09499
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on your business-critical issues.
4hr on-site response time in a 24x7 service window: Customers can benefit greatly from a fast response to their business-critical issues with an exceptional service coverage window of 24-hour, seven-days-a-week support. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the customer's problem remotely. If it is determined that an on-site visit is needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured within the round-the-clock service window (24x7). So, for example, if a call is placed at 03:00 on Saturday morning, a technician will be on-site at the customer's location by 07:00 that same morning.