Lenovo's comprehensive portfolio of Server Services ensures a complete server solution for your Business critical data and operations.
• Exceptional quality Services to ensure your servers stay up and running, with business continuity you can rely on
• Certified Lenovo Technicians know our servers best, and only use genuine, Lenovo Qualified replacement parts for maximum reliability
• A comprehensive portfolio of services provides the support you need to meet your unique business requirements
Best-in-class response to business critical issues when you need it most.
• 24 hours a day, 7 days a week, including nights and weekends
• 4 Hour response time for issues requiring an onsite technician
Fast response times during business hours.
• 4 Hour response time for issues requiring an onsite technician during business hours
• Perfect for non-business critical issue resolution
End customers need to activate their servers with Lenovo by providing the address of the server location to ensure coverage and service delivery for 4 Hour Service. Customers, Partners, and Lenovo Sales can use an online tool to confirm if 4hr service is available in a specified location as well as how to activate that location via Lenovo's new lookup tool.
Lenovo’s Priority Technical Support provides direct access to an advanced level technician supporting all of your hardware, operating system and software needs related to server issues, available 24 hours a day, 7 days a week. You’ll get direct, anytime access to advanced level technicians.
Our tools offer an automated tracking and reporting system that allows technicians to request service calls through a web interface and query the system at any time to obtain the detailed reports on the status of warranty and service calls.
Lenovo’s Online Data Backup is a simple, automatic and secure way to protect your organization from the potential risk of business critical data loss from your servers. With an exponential increase in digital data for organizations of all sizes, tolerance for downtime related to data loss is low, and risks associated with that loss have significant revenue and productivity implications.
Securing business data is essential to any business' success. Data needs to be kept confidential, protected and compliant with retention and privacy policies. Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. Lenovo's Keep Your Drive Service allows you to keep your drive, improving data security and potentially alleviating civil liability risks associated with data breach.
Lenovo’s Asset Tagging Service forms the foundation for a strong asset management program. Executed in production, Asset Tagging ensures your machines are protected from day one, reducing the risk of loss or theft of valuable technology assets. Lenovo’s flexible options meet the exact needs of your organization. Asset tagging is relevant for server as the tags can show network information, location information, or other configuration details.
Lenovo’s Asset Recovery Service provides secure, documented disposition of IT assets and data. ARS helps to mitigate the environmental and data security risks associated with end of life asset disposal and can be customized to meet the unique needs of your organization.
|4-hour Look-up Tool|
|Is my ThinkServer eligible for this service?|