Lenovo Services – Imaging ServicesHow you provision your PCs will determine whether you get the results you expect from your investment. The preparation, planning and deployment of PC systems are time intensive and cost prohibitive. In fact, Gartner¹ estimates organizations can spend as much as $300/system to manually image, load, and configure each new PC. Lenovo’s comprehensive portfolio of solutions offers the perfect balance of efficiency and performance, shifting expensive, labour-intensive desk side services to an automated process leveraging industry best-practices’.

With Lenovo Image Design Services you get direct access to Lenovo engineering expertise. We provide a customized image based on the needs of your organization, maximizing your hardware investment and saving significantly over the life of your systems.


  • Creation of standard/static images – allows quick reaction to image changes or deployment needs.
  • Dynamic imaging – consolidate image variability into a single deployment solution.
  • Smart imaging –combines Lenovo hardware and customer’s Windows 7 image in a single dynamic imaging solution.
  • Enhanced Experience Technology (EET) – imaging to maximize performance of Windows 7 on your systems.
  • Image verification - validate your image and catch errors earlier in the deployment process.
  • ImageUltra - consolidates all of a company’s imaging requirements into a single intelligent PC deployment solution. Learn more


Why Lenovo?

Industry Leaders
  • Established in 1996
  • Technicians/Engineers have combined over 200 years of imaging experience
  • Over 8,000,000 custom images deployed to over 3,000 customers
  • ISO 9001 Certified

Worldwide Coverage
  • Four locations provide worldwide coverage
  • Custom Imaging Process standardized globally



  1. 1 “Toolkit, the Cost to Migrate Windows 7”, Gartner, October 16, 2009 #G00171501

Lenovo Services – Standard Imaging Services

Lenovo Services – Imaging ServicesLenovo Imaging Services can lower your costs, support faster deployment and reduce deployment errors.

Create custom image - We will consult with you to define your imaging needs. Then we will build a custom image that consists of one language, one operating system and your company's applications. After testing, we send to you for final review and approval.

Create custom image in additional languages - After consulting with you, we will build a new image in an additional language for one operating system and your company's applications.

Add additional device driver - If you would like to add additional device options to a standard preload, we will add the device drivers that you specify and validate compatibility. As a result, your image will be ready to work with your hardware configuration.

Modify or migrate customer-supplied image - After consulting with you, we will make the required changes to your existing custom image. We will identify and fix problems that we find in the image and advise you accordingly. We will test the image and then send it to you for final review and approval.

Verification of customer-supplied image - Consists of consultation and test plan development. After we test your image, we send you a comprehensive report of any errors in your image and include solution documentation. After you make changes, Lenovo will revalidate your new image.

Image prep for manufacturing - Before loading your image, we will ensure that it boots correctly, is virus free, that no obvious image errors are present and prepare for manufacturing.

Discontinued hardware imaging - As customers extend the life of their hardware, Lenovo can create an image to utilize legacy hardware with a company's current Operating System and Software standards. We can build, migrate/modify and verify images for seamless integration of new and existing hardware and reduce variables that can increase support costs. The customer may be required to provide some hardware for testing.



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Lenovo Services - Advanced Deployment Services (ADS)

Lenovo Services – Imaging ServicesAn automated installation wizard intuitively automates the PC deployment process from within the image.


The Problem:

After an image is restored to a system, a great deal of time is spent to configure and deploy the image to all end user systems, including domain assignment, user specific application installation, user data migration, etc.


The Solution:

ADS fully automate the image deployment processes so technician’s touch time is reduced to a few minutes or to zero.

With ADS, the PC deployment process is automated by way of a simple-to-use interface. All the user has to do is power on the system and answer a few simple, menu-driven questions. This will kick off the personalization of the PC to match the user’s needs. ADS allow different departments within an organization to consolidate their configurations into a single ADS package that can be applied to any image. Examples of custom image configurations include location/geography, job function and language.


Estimated cost to image a single
PC using the old technology
Cost to image a single PC using ADS
Loading the image - 30 minutes Cost of ADS Development - $10/PC
Configuring the PC - 1 hour Cost to load ADS onto each PC - $25
Migrating data - 1 hour TOTAL: $25 x 1,000 PCs = $35,000
TOTAL: 2.5 hours; $125 x 1,000 PCs = $125,000

(A deployment scenario for a 1,000 unit purchase, assuming an IT technician makes $50 per hour.)


*Lenovo has Imaging Centers in Research Triangle Park, North Carolina; Yamato Japan; Shenzhen, China and Bratislava, Slovakia. These centers provide custom image creation, management, compatibility testing and other services.

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Technical Support

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Lenovo Services - ImageUltra Services

Lenovo Services – Imaging ServicesWith ImageUltra, it’s incredibly simple to work with a variety of operating systems and languages, computers and group applications across the enterprise.

An enterprise equipped with ImageUltra is prepared for fast, seamless upgrades to new hardware as soon as it is announced because the hardware drivers can be split from the basic operating system and application software image.

ImageUltra Services


ImageUltra Services

Image Build - Single image creation for Lenovo desktops and laptops.

Builder Prepare for Manufacturing - Prepare customer's existing ImageUltra Builder image for release to manufacturing for preload onto customer's custom configurations.

Builder Verification - Test image to verify accuracy and send customer summary of results.

Modification/Migration - Consult with customer and establish test plan, required changes to existing image; identify/fix problems.

Module Development - Create individualized modules per customer requests from customer software bits.


*Lenovo has Imaging Centers in Research Triangle Park, North Carolina; Yamato Japan; Shenzhen, China and Bratislava, Slovakia. These centers provide custom image creation, management, compatibility testing and other services.

Lenovo Services - Customer Feedback on Imaging Services

Why Lenovo?

Lenovo Services – Imaging ServicesLenovo’s Imaging Technology Center offers a comprehensive portfolio of solutions to support the transitions in your business. With an excellent staff, and innovative solutions, Lenovo’s ITC provides complete attention to deliver a valued service to satisfied customers.





Industry Leaders
  • Established in 1996
  • Technicians/Engineers have combined over 200 years of imaging experience
  • Over 8,000,000 custom images deployed to over 3,000 customers
  • ISO 9001 Certified

Worldwide Coverage
  • Four locations provide worldwide coverage
  • Custom Imaging Process standardized globally

"Lenovo’s services make a difference. We are moving to a "Lenovo shop” for our 1:1 rollout”.
-IT Manager
Orange County Schools, NC

"With the Lenovo’s Imaging Services, students' systems were personalized during the first boot-up. The Rescue & Recovery tool proved critical on the first day of the laptop rollout, when numerous systems had to be re-imaged."
- IT Manager
Daviess County Public Schools, KY

"QinetiQ saved on the labour time and costs that are typically required during initial rollout by not having to oversee the imaging process in-house. Also, the Lenovo delivery method met our high-security needs."
- VP, Information Technology
QinetiQ, United Kingdom

"Egro decided that with its limited staff, it wanted its notebooks to be pre-loaded with custom imaging and so it utilized ImageUltra Services, delivered through the Lenovo Imaging Technology Centre."
- Director
EGRO, Switzerland


Comments from other customers ...

"I appreciate the quality and effort that comes from your imaging centre. When I receive the images, I do not have to modify anything. This saves me both time and money. Thank you Lenovo."

"The Imaging Centre personnel have been superb to work with, and instrumental in the success of my projects."

"The service was great, it would be hard for me to suggest any areas of improvement."

"My experience with the folks at Lenovo’s Imaging Centre was fabulous! It was certainly a process which we will exercise again and recommend to others. We had a very tight time line and the Lenovo engineer delivered without complication. It was a pleasure!"

"I found your staff prompt, efficient, and helpful. Follow through was excellent. Perhaps next time you could make some minor mistake so that I could give you tips on how to improve."

"The Imaging Technology Centre engineer did an excellent job communicating to us what was needed and checking with us on the testing of the final product. We did some minor adjustments and those were handled very quickly and effectively. Excellent job!"


* Lenovo has Imaging Centers in Research Triangle Park, North Carolina; Yamato Japan; Shenzhen, China and Bratislava, Slovakia. These centers provide custom image creation, management, compatibility testing and other services.
RELIABILITY.

RELIABILITY.

All Lenovo systems must pass our rigorous reliability standards and are stress tested for endurance. Many of our notebooks even pass 8 military specs for ruggedness under extreme hot, cold, humid, or dusty conditions.

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