Lenovo wants you to be happy with your purchase. However, if you need to return an item, we are here to help make the process as smooth as possible. Please refer to the sections below for more detailed information on our various return policies and procedures.
What is Lenovo's return policy?
Lenovo will accept the return or exchange of a product in its original package for a full refund in cases of Lenovo error (*see gift card policy below). Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount (*see gift card policy below). All returns must be initiated within 30 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen
How do I return an item?
To initiate a return, contact 1-855-253-6686 to obtain an RMA (Return Merchandise Authorization), or fill out and submit a Return Merchandise Authorization form. A member of our Sales team will then contact you to assist in processing your return. Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA.
Can I return software purchased from Lenovo?
If you acquired a software product separate from a hardware product, and paid a license fee, you may return the software product in its original, sealed package within 30 days of the date of invoice and obtain a refund or credit, if you do not agree to the license terms provided with the software product.
When will I be credited for merchandise I have returned?
Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed, Lenovo will process your refund credit. Please note based on your original form of payment it could take up to 10 business days for your refund to be posted to your account.
If at any point you require additional assistance with setting up your return, please contact Lenovo at 1-855-2-LENOVO (1-855-253-6686).