Assuring the availability of your Lenovo Network Storage devices is a critical part of your data protection strategy. Lenovo has made selecting and obtaining the best level of support for the entire life of this product easy and affordable. Getting your service plan from Lenovo assures dependable delivery of results and lower total cost of ownership for your Lenovo network storage solution. Lenovo service is available 24x7 to protect your network storage technology investment with fast, consistent and reliable technical and problem-solving expertise. Service plans for your Network Storage devices are offered at different levels to best meet your needs.
Included Service is free with Lenovo Network Storage devices and is geared toward customers seeking a simple support solution. The included Service offers the standard 3-year warranty along with business hours, phone and email support, plus access to free firmware updates, and Lenovo's award-winning knowledge base.
Also included is advance hardware replacement, so there is no need to wait for hardware support, and the option to purchase self-service spares kits. If you require more than included service, there are additional service plans available to suit your specific business needs.
If the availability of your network storage equipment is critical to your business, upgrade your included service with a Lenovo service plan. For desktop network storage devices, select the extended plan that will add 24x7 technical support and extend the warranty to 5 years. For rack mount network storage devices, select from Enhanced or Premium plans to best meet your business needs. When your IT resources are limited and availability is critical, both plans ensure 24x7 access to Lenovo's technical experts and next-day onsite hardware service. The Premium plan adds 4-hour onsite service and includes a strategic spares kit to ensure your business keeps running. Decide the duration you need for your service plan and choose from 3-year or 5-year terms.