FUNCTIES

LenovoEMC Network Storage Enhanced Service Plans

Protect your investment with a LenovoEMC Service Plan.

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PLAN TYPE COMPATIBLE WITH ITEM
Enhanced px12 Rackmount Series - 5 Years 5WS0A37771
Enhanced px12 Rackmount Series - 3 Years 5WS0A37769
Enhanced px4-300r Rackmount - 5 Years 5WS0A37772
Enhanced px4-300r Rackmount - 3 Years 5WS0A37770
Enhanced px Desktop Series - 5 Years 5WS0A37774
Enhanced px Desktop Series - 3 Years 5WS0A37773

Tech Specs

PDFService Plan Data Sheet

DescriptionLenovo Enhanced Service Plans
Technical Support
  • Lenovo technical experts will quickly identify the cause of the problem and provide a solution
  • Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)
  • Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.
RMA Parts Delivery/Hardware Replacements
  • When an RMA is necessary Lenovo offers the following delivery option.
  • Advance Exchange - Lenovo will send a replacement device or component and a mailer label for easy returns.
  • Expedited Advance Exchange - Lenovo will use expedited shipment for replacements.
Support Priority
Entitles you to priority routing.
Web Based Customer Support
Access to the latest knowledge base for LenovoEMC's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.
Automated Support Alerts
Your LenovoEMC network storage product provides notifications when new firmware or other updates are available.
Online Case Tracking
Customers can create an Lenovo My Support account to track and manage any open cases within Lenovo Tech Support.
Warranty
Service plans are available for 3 and 5 year terms
Exclusions
The Plan must be purchased during the first 12 months following the Product's purchase date. Registration of service plan must take place within 21 days following purchase of the service plan.

Next Business Day Coverage

Coverage extends 50 miles from each service center for Next Business Day service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com



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Standard on Enhanced Service Plans
Support Priority
Priority Customer
Parts Replacement
Next Business Day Replacement
Product Exchange
Expedited Advance Exchange
Service Plans
3 & 5 Year Plans
DESIGN.

DESIGN.

Lenovo has won more than 100 international awards for forward-thinking design.

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