Lenovo EMC Enhanced Service Plans

LenovoEMC Network Storage Enhanced Service Plans

Protect your investment with a LenovoEMC Service Plan.

Explore Features

  • View Models

    Lenovo EMC Enhanced Service PlansView Models

    Enhanced px12 Rackmount Series - 5 Years 5WS0A37771
    Enhanced px12 Rackmount Series - 3 Years 5WS0A37769
    Enhanced px4-300r Rackmount - 5 Years 5WS0A37772
    Enhanced px4-300r Rackmount - 3 Years 5WS0A37770
    Enhanced px Desktop Series - 5 Years 5WS0A37774
    Enhanced px Desktop Series - 3 Years 5WS0A37773
  • Tech Specs

    Lenovo EMC Enhanced Service PlansTech Specs

    PDFService Plan Data Sheet

    DescriptionLenovo Enhanced Service Plans
    Technical Support
    • Lenovo technical experts will quickly identify the cause of the problem and provide a solution
    • Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)
    • Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.
    RMA Parts Delivery/Hardware Replacements
    • When an RMA is necessary Lenovo offers the following delivery option.
    • Advance Exchange - Lenovo will send a replacement device or component and a mailer label for easy returns.
    • Expedited Advance Exchange - Lenovo will use expedited shipment for replacements.
    Support Priority
    Entitles you to priority routing.
    Web Based Customer Support
    Access to the latest knowledge base for LenovoEMC's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.
    Automated Support Alerts
    Your LenovoEMC network storage product provides notifications when new firmware or other updates are available.
    Online Case Tracking
    Customers can create an Lenovo My Support account to track and manage any open cases within Lenovo Tech Support.
    Service plans are available for 3 and 5 year terms
    The Plan must be purchased during the first 12 months following the Product's purchase date. Registration of service plan must take place within 21 days following purchase of the service plan.

Standard on Enhanced Service Plans
Support Priority
Priority Customer
Parts Replacement
Next Business Day Replacement
Product Exchange
Expedited Advance Exchange
Service Plans
3 & 5 Year Plans


Lenovo has won hundreds of international awards for our forward-thinking designs.