ThinkServer Services

Award-Winning Services & Support


Enterprise-Grade Manageability

Lenovo offers a comprehensive portfolio of award-winning services to support and protect your ThinkServer investment. Our Lenovo Certified Technicians have been recognized around the globe as consistently best-in-class from industry sources like TBR, Laptop Magazine, PC Magazine, and IDC Dataquest. Lenovo’s Service options are designed specifically to meet the support and budget needs of any organization.

Convenient and Flexible Upgrade Options

Learn more about our fast response service and see if your location qualifies for 4 hour response.

  • Priority call routing
  • Advanced level technicians
  • Escalation management services
  • Basic usage and software installation support
  • Web-based incident tracking

Warranty Upgrades: On-Site and Next Business Day

Our warranty upgrades maximize server uptime and productivity by providing convenient, fast repair service at your place of business. Exceptional machines deserve exceptional service and only Lenovo backs them up with award-winning capabilities and Lenovo certified technicians. Choose whatever service level best suits your organization’s needs, including 24/7 or 9/5, with 4-hour, 8-hour, and next business day response times available.

Warranty Extensions (1 to 5 Years Total Duration)

This fixed-term, fixed-cost service helps you accurately budget for system expenses and match coverage duration with your expected server lifecycle and critical support needs -- all while protecting your valuable investment and potentially lowering the cost of ownership over time. Lenovo’s comprehensive end-to-end portfolio includes flexible Warranty Service options to meet the variable support needs across your organization. Lenovo offers a worldwide single source solution that helps you realize your objectives for cost efficiency, improved service levels, and end-user productivity and satisfaction, wherever you are.

Imaging Design

With Lenovo Image Design Services you get direct access to Lenovo engineering expertise. We provide a customized image based on the needs of your organization, maximizing your hardware investment, and saving significantly over the life of your systems.

  • Creation of standard/static images — allows quick reaction to image changes or deployment needs
  • Dynamic imaging – consolidate image variability into a single deployment solution
  • Image tuning – to optimize the speed of your systems
  • Image verification - validate your image and catch errors earlier in the deployment process

Other Available Services for ThinkServer®

Priority Technical Support

Priority Technical Support Four hour and eight hour Onsite response time requires Location Activation.
Priority Technical Support offer must match the Warranty Term.

Lenovo’s Priority Technical Support provides direct access to an advanced level technician supporting all of your hardware, operating system and software needs related to server issues, available 24 hours a day, 7 days a week. You’ll get direct, anytime access to advanced level technicians.

To ensure your issue is resolved quickly, your case is escalated if not resolved within 10 minutes of contact. Our tools offer an automated tracking and reporting system that allows technicians to request service calls through a web interface and query the system at any time to obtain the detailed reports on the status of warranty and service calls.

Online Data Backup

Online Data Backup

Lenovo’s Online Data Backup is a simple, automatic and secure way to protect your organization from the potential risk of business critical data loss from your servers. With an exponential increase in digital data for organizations of all sizes, tolerance for downtime related to data loss is low, and risks associated with that loss have significant revenue and productivity implications. Learn More.

Keep Your Drive

Keep Your Drive Service

Retain your hard drive or solid state drive and data in the unlikely event of drive failure. With Keep Your Drive (KYD), you have a convenient and secure way to retain your drive and confidential data if the drive must be replaced. This mitigates civil liability risks and the potential costs associated with data falling into the wrong hands. Learn More.

Lenovo Services - Asset Tagging

Asset Tagging

Lenovo’s Asset Tagging Service forms the foundation for a strong asset management program. Executed in production, Asset Tagging ensures your machines are protected from day one, reducing the risk of loss or theft of valuable technology assets. Lenovo’s flexible options meet the exact needs of your organization. Asset tagging is relevant for server as the tags can show network information, location information, or other configuration details. Learn More.

Lenovo Services - Asset Recovery

Asset Recovery Service

Lenovo’s Asset Recovery Service provides secure, documented disposition of IT assets & data. ARS helps to mitigate the environmental and data security risks associated with end of life asset disposal and can be customized to meet the unique needs of your organization. Learn More.