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LenovoEMC Extended Service Plans

LenovoEMC Network Storage Extended Service Plans

Protect your investment with a LenovoEMC Service Plan.

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  • Plans

    LenovoEMC Extended Service PlansPlans

    PLAN TYPE COMPATIBLE WITH
    Extended px12 Rackmount Series - 5 Years
    Extended px4 Rackmount Series - 5 Years
    Extended px Desktop Series - 5 Years
    Extended ix Desktop Series - 5 Years
  • Tech Specs

    LenovoEMC Extended Service PlansTech Specs

    Lenovo Extended Service Plans

    PDFService Plan Data Sheet

    DescriptionLenovo Extended Service Plans
    Technical Support
    • Lenovo technical experts will quickly identify the cause of the problem and provide a solution
    • Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)
    • Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.
    RMA Parts Delivery/Hardware Replacements
    • When an RMA is necessary Lenovo offers the following delivery option.
    • Advance Exchange - Lenovo will send a replacement device or component and a mailer label for easy returns.
    Support Priority
    Entitles you to priority routing.
    Web Based Customer Support
    Access to the latest knowledge base for LenovoEMC's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.
    Automated Support Alerts
    Your LenovoEMC network storage product provides notifications when new firmware or other updates are available.
    Online Case Tracking
    Customers can create an Lenovo My Support account to track and manage any open cases within Lenovo Tech Support.
    Warranty
    Service plans are available for 5 year terms
    Exclusions
    The Plan must be purchased during the first 12 months following the Product's purchase date. Registration of service plan must take place within 21 days following purchase of the service plan.

    Specifications may vary