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LenovoEMC Premium Service Plans

LenovoEMC Network Storage Premium Service Plans

Protect your investment with a LenovoEMC Service Plan.

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  • View Models

    LenovoEMC Premium Service PlansView Models

    PLAN TYPE COMPATIBLE WITH
    Premium px12 Rackmount - 5 Years
    Premium px12 Rackmount - 3 Years
    Premium px4-300r Rackmount - 5 Years
    Premium px4-300r Rackmount - 3 Years
  • Tech Specs

    LenovoEMC Premium Service PlansTech Specs

    Lenovo Premium Service Plans

    PDFService Plan Data Sheet

    DescriptionLenovo Premium Service Plans
    Technical Support
    • Lenovo technical experts will quickly identify the cause of the problem and provide a solution
    • Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)
    • Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.
    Onsite Parts Replacement
    • If Lenovo determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware. Onsite services include component next business day replacement parts. 4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are NBD.
    • You must register your Service Plan within 21 days of the date you purchased your plan in order to qualify for the on-site repair/replacement services and to receive the hard drive for the strategic parts kit. The hard drive component for the strategic parts kit will be shipped after the service plan is registered at register.lenovoemc.com.
    Strategic Parts Kit
    • This on-site kit is part of the Premium Service plan, and can be purchased separately for the other service plans. This kit includes the following items:
    • Replacement hard disk drive with HDD tray
    • Replacement power supply
    • Spare Fan (for ix12 & px12 rackmount models only)
    RMA Parts Delivery/Hardware Replacements
    • When an RMA is necessary Lenovo offers the following delivery option.
    • Advance Exchange - Lenovo will send a replacement device or component and a mailer label for easy returns.
    • Expedited Advance Exchange - Lenovo will use expedited shipment for replacements.
    Support Priority
    Customers with Premium plans receive the highest priority in the support queue. Enhanced Service Plans entitle you to priority routing.
    Web Based Customer Support
    Access to the latest knowledge base for LenovoEMC's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.
    Automated Support Alerts
    Your LenovoEMC network storage product provides notifications when new firmware or other updates are available.
    Online Case Tracking
    Customers can create an Lenovo My Support account to track and manage any open cases within Lenovo Tech Support.
    Warranty
    Service plans are available for 3 and 5 year terms
    Exclusions
    The Plan must be purchased during the first 12 months following the Product's purchase date. Registration of service plan must take place within 21 days following purchase of the service plan.

  • Next Business Day Coverage

    LenovoEMC Premium Service PlansNext Business Day Coverage

    Coverage extends 50 miles from each service center for Next Business Day service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com



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  • 4-Hour Coverage

    LenovoEMC Premium Service Plans4-Hour Coverage

    4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next business day. Coverage extends 30 miles from each service center for 4-hour service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com



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Standard on Premium Service Plans
Support Priority
Highest Customer Priority
Parts Replacement
4 Hour Replacement
Product Exchange
Expedited Advance Exchange
Service Plans
3 & 5 Year Plans
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