Lenovo Services - Warranty

Protect Your Investment

ThinkPlus ServicesLenovo’s comprehensive end-to-end service portfolio includes award-winning Warranty Support. Lenovo provides flexible options to meet your personal or variable business needs. We offer a worldwide single source solution that helps you realize your objectives for cost efficiency, improved service levels and end user productivity and satisfaction, wherever you are!


Lenovo Warranty Services

  • Warranty Extensions are available for periods of up to five years (depending on your system) giving you a fixed-term, fixed-cost service solution that allows you to accurately budget for equipment expenses.
  • Warranty Upgrades allow you to vary response time and level of service to match your critical support needs.

The Benefits Of Lenovo’s Warranty Support Service

  • Match service coverage duration with the expected lifecycle of your PCs.
  • Minimise unplanned operating and maintenance expenses.
  • Increase uptime and productivity for you, your business, processes or end-users.
  • Consistent service levels for multi-national organizations, in-region and local-language support convenience of service delivered at your place of business.

Priority Technical Support

Lenovo’s Priority Technical Support is an essential service that provides direct anytime-access to the right level of tech support on the first call, making your priority our priority.

  • Benefits include faster problem resolution, maximized end user uptime and helpdesk productivity, and low predictable, scalable pricing to help you manage overhead costs Learn more.

Accidental Damage Protection (ADP)

Lenovo’s Accidental Damage Service offers a predictable way to budget for non-warranted PC repairs, allowing you to avoid productivity disruptions, while minimising unexpected PC repair costs.

  • ADP protects your investment from operational or structural damage due to common accidents like drops, spills, electrical surges or failure of the integrated screen and can save you significantly relative to the cost of repairs or new PC purchase. Learn more.

Flexible Options


Mail-in or Customer Carry-in Repair

  • Parts and labour repair coverage where the customer is responsible for shipping (including packaging) or delivery to an authorized warranty provider or repair centre.

Courier Collect or Collect & Return Service:

  • Parts and labour repair coverage where shipping or delivery to the repair centre is paid by Lenovo. Lenovo will dispatch courier to pick up the machine from you and return back via post.

Onsite Service:
  • Parts and labour repair coverage where labour is provided onsite at your place of business or home.¹

International Warranty Service (IWS):
  • PC repair coverage for customers who require a critical warranty repair while travelling internationally.²
  • Additional service level upgrades may be available in specific countries for a given Lenovo system.³

  1. 1. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive onsite, typically the next business day. Onsite service is available in metropolitan areas only.
  2. 2. Regional differences in service level may apply.
  3. 3. Special arrangements are possible upon request


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Limits: Consumers, small business, government and education customers purchase limit is five per customer. Medium business and large enterprise customers purchase limit is 50 per customer.
Availability: Offers, prices, specifications and availability may change without notice. Lenovo is not responsible for photographic or typographic errors.
Pricing: Does not include tax, shipping and handling, or recycling fees. Reseller prices may vary. Savings referenced off regular Lenovo web prices.
Warranty: for a copy of applicable warranties, write to: Warranty Information, P.O. Box 12195, RTP, NC, 27709, Attn: Dept ZPYA/B600. Lenovo makes no representation or warranty regarding third party products or services. The Lenovo Limited Warranty applies only to Lenovo hardware products purchased for your own use, and does not transfer upon resale.
Trademarks: Lenovo, ThinkPad, ThinkCentre and the Lenovo logo are trademarks of Lenovo. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation. Celeron, Celeron Inside, Centrino, Centrino Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Viiv Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries. Other company, product or service names may be trademarks or service marks of others.

Limits: Consumers, small business, government and education customers purchase limit is five per customer. Medium business and large enterprise customers purchase limit is 50 per customer.
Availability: Offers, prices, specifications and availability may change without notice. Lenovo is not responsible for photographic or typographic errors.
Pricing: Does not include tax, shipping and handling, or recycling fees. Reseller prices may vary. Savings referenced off regular Lenovo web prices.
Warranty: for a copy of applicable warranties, write to: Warranty Information, P.O. Box 12195, RTP, NC, 27709, Attn: Dept ZPYA/B600. Lenovo makes no representation or warranty regarding third party products or services. The Lenovo Limited Warranty applies only to Lenovo hardware products purchased for your own use, and does not transfer upon resale.
Trademarks: Lenovo, ThinkPad, ThinkCentre and the Lenovo logo are trademarks of Lenovo. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation. Celeron, Celeron Inside, Centrino, Centrino Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Viiv Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries. Other company, product or service names may be trademarks or service marks of others.