Lenovo Services – Accidental Damage Protection

Lenovo Services – Accidental Damage ProtectionLenovo’s Accidental Damage Protection¹ gives you the peace of mind to know your investment and budget are protected from the hassles of unexpected repairs and expenses. It covers accidents beyond the system warranty and protects your Lenovo system² PC from non-warranted operational or structural failures incurred under normal operating conditions.

Why Accidental Damage Protection (ADP)?

Here are some factors to consider:
  • IT Departments don’t have to purchase and manage spare inventory to fix damaged PCs.
  • Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
  • International repair centres with in-country language support for coverage when and where you need it.
  • Based on a sample of Lenovo claims, ADP can save, on average, 28%³ versus the typical cost of notebook repair,
    and 75 - 80% for tablets.
  • Typical replacement costs for commonly damaged components:

Component To Be Repaired Typical Repair Cost
System Board Up to $500
DVD Drive $200
Hard Disk Drive $300
Minor Damage to Tablet $250
Table Replacement of multiple parts³ Up to $600
LCD Display $450

With a single, predictable upfront investment, you can decrease downtime, increase productivity, and accurately predict and budget service costs for the year. Depending on the number of systems covered over the life of the installed base, you could save significantly on unplanned repair expenses.

What’s Typically Covered?

Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, electrical surges and damage to the integrated LCD screen.

  • Your system accidentally slips off the table and the LCD screen cracks.
  • An electrical surge causes significant damage to your PC’s hardware during a lightning storm.
  • The coffee spills on the keyboard and the extent of damage is unknown.

What’s Not Covered?

Cosmetic damage, theft, equipment loss or failures due to usage outside of normal operating conditions. Any data loss or interruption of business. Damage to peripherals, battery and battery chassis4 or third-party products, even if sold by Lenovo.

  • The outer case cracks but your system still operates effectively.
  • You’ve left your PC behind on the subway.
  • The system is used in the rain, and you lose an entire day of productivity because your PC no longer functions.

Add Accidental Damage Protection to your system now.  

  1. 1 Available for upgrade on applicable Lenovo hardware systems within 90 days of purchase. Service term begins concurrently with product warranty. For ThinkPad Tablets, repair is limited to one service "event" per year with one replacement (if needed) allowed over the lifetime of the tablet.
  2. 2 ADP is available on ThinkPad notebooks, ThinkPad Tablets, and on selected IdeaPad and IdeaCentres only
  3. 3 Based on internal repair data
  4. 4 Parts not covered by Accidental Damage Protection may be covered by the Warranty terms.


All Lenovo systems must pass our rigorous reliability standards and are stress tested for endurance. Many of our notebooks even pass 8 military specs for ruggedness under extreme hot, cold, humid, or dusty conditions.


Limits: Orders limited to 5 computers per customer. For larger quantities, go to the “Where to Buy” section of the website for details of resellers and retailers of Lenovo products
Digital River, International SARL is the authorised reseller and merchant of the products and services offered within this store.
Offerings and Availability:All offers subject to availability. Offers, prices, specifications and availability may change without notice. Digital River will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Product offerings and specifications advertised on this website may be changed at any time and without notice. Models pictured are for illustration purposes only. Lenovo is not responsible for photographic or typographic errors..
PCs shown here are shipped with an operating system.
Prices: Web prices advertised include VAT. Prices and offers in the cart are subject to change until the order is submitted. *Pricing - savings referenced off regular Lenovo web prices. Reseller prices may differ from those advertised here.
Battery: These systems do not support batteries that are not genuine Lenovo-made or authorised. Systems will continue to boot, but may not charge unauthorized batteries. Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. **Battery life is based on the MobileMark® 2007 methodology and is an estimated maximum. Actual battery life may vary based on many factors, including screen brightness, active applications, features, power management settings, battery age and conditioning, and other customer preferences.
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