Product quality

Corporate Policy 1

Effective Date: May 8, 2009

Lenovo has an overriding worldwide commitment to the quality of the products, solutions and services we provide to our customers. Quality is recognized as a fundamental component of the value customers receive from Lenovo. Lenovo is committed to customer satisfaction by delivering products that are of superior quality to comparable offerings from our competitors.

Lenovo is committed to the goals of achieving customer satisfaction, delivering superior products, solutions, and services and ensuring we meet customer requirements. Recognizing that the marketplace is the driving force behind everything we do. Lenovo implements effective business processes that support value creation for our customers and our stakeholders.

Lenovo leaders are responsible for establishing objectives and using measurements to drive continual improvement in quality and customer satisfaction. All Lenovo employees are expected to contribute to continual improvement as an integral part of our quality management system.

Original signed by:

Yuanqing Yang

Yuanqing Yang, CEO

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