Frequently Asked Questions

What is Lenovo's Return Policy?
To view Lenovo's full return policy click here.

When will my credit appear on my credit card?
Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit.
Please note based on your original form of payment it could take up to 10 business days for your refund to be posted to your account.

Fill out the form
call 1-855-253-6686

Print shipping label*

(will arrive by email in 1-2 business days**)

Ship it

(Drop the package off at your local UPS Store or schedule a pick up online)

Start here:

  • Within your return's time frame? Set up your return here.
  • Not within the return time frame? Check out our trade in policy.
*Will arrive by email in 1-2 business days after the form is submitted **Not including the automated email you will receive after the returns form is submitted