Lenovo Support Services

  • Warranty Services

    Warranty Services Upgrades and Post-Warranty Upgrades

    Ensure uninterrupted coverage to match the planned life of your system.

    In addition to your base warranty of one- to three-years, including parts and labor, Lenovo offers a wide range of flexible upgrades and extensions, including around-the-clock coverage, rapid-response, and up to five years of hardware warranty coverage.

    • Extensions and upgrades in increments up to five years
    • 4-hour onsite response time, available either during normal business hours or 24x7, with expert telephone support. Customers may elect to have the repair parts delivered or to have repairs performed onsite by a field technician.
    • 2-hour onsite response time, available 24x7 with expert telephone support and onsite field technician support. A field technician installs all internal parts.
    • 24-hour or 6-hour onsite repair time, available 24x7 with expert telephone support and onsite field technician support. A field technician installs all internal parts.
    • Customer replaceable units
    • Technician installed parts
  • Your Drive Your Data

    YourDrive YourData

    The YourDrive YourData service allows you to retain possession and dispose of failed drives. Otherwise, failed drives under warranty must be returned to Lenovo upon replacement.

    • Essential for organizations that must keep their data secure on their premises e.g., medical, retail, insurance, education, financial, and technology sectors
    • Cost of buying a single drive can be 5x the cost of paying for YourDrive YourData

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    Data Center Support Offerings Brochure

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    For more information, visit our Services Solution Center.

  • Enterprise Server SW Support

    Enterprise Server SW Support

    Enjoy unlimited access to comprehensive software support from a single source:

    • Take advantage of comprehensive, single-source support covering server operating systems and business applications
    • Receive additional software support beyond hardware break/fix
    • Make unlimited support calls at one low annual rate
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  • Managed Services

    Rely on Experts for Continuous System Monitoring and Problem Resolution for Both Hardware and Software

    • Receive 24x7 remote monitoring, alerting, and automated issue resolution by a team of Lenovo experts
    • Outsource capacity planning and performance management
    • Rely on Lenovo to fully coordinate hardware and software resources, with end-to-end support
    • Outsource proactive management of Lenovo SAP HANA, SAP Business Warehouse Accelerator (BWA), or Converged HX Series Nutanix
    • Receive ongoing health checks and recommendations for updates

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